Returns & Exchanges
Each KASHKA order is processed with special care and attention. With our no fuss exchange and return service, KASHKA is your ideal e-tailer for purchasing goods for yourself or to send gifts to loved ones.
Please note that all our products are meticulously handmade one piece at a time. Due to this process, there may be a slight variation from one item to the next. Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that will make your purchase special and truly one of a kind.
KASHKA cannot guarantee the ‘lifelong’ properties of the gemstones used in the items of jewellery. To ensure that your purchase retains it’s appearance, please bear in mind that silver reacts with air and tarnishes. This can easily be removed with a silver polishing cloth. Store all items separately to avoid tangling. The use of perfume, cosmetic, hair and body sprays onto jewellery may alter it’s appearance over time. Do not wear items of jewellery when swimming, sleeping, bathing, gardening or undertaking strenuous exercise.
If, however, for any reason you are not satisfied with your purchase, you may return it within 14 days.
Please Note the following cannot be returned or exchanged:
- Earrings cannot be returned or exchanged due to hygiene reasons.
- Custom designed merchandise, special orders and items engraved with personalised information cannot be returned or exchanged.
We are not responsible for return postage costs other than for incorrect or faulty items.
The goods must be returned within 14 (fourteen) calendar days from receiving.
Once the goods have been received you will receive a confirmation email. Your exchange/refund will be then be processed.
When returning an item you should retain proof of posting from your shipper as we will not be responsible for any items that fail to reach us.
Because of increased volume during sale please allow 7-10 days for your return to be processed once it is received into our warehouse.
Customers residing outside of the UK will be responsible for all costs associated with returning their order.
Please note: We can’t be held responsible for overseas items that fail to reach their destination; therefore overseas customers may wish to send their parcel via a registered trackable service.