FAQs

What is your Returns and Delivery Policy?

KASHKA can deliver all over the world. We are able to ship to many countries on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties on orders placed outside of the EU.

Delivery is FREE on orders of £45.00 or more in the UK. For the rest of Europe delivery it is FREE on orders of £100.00 or more including taxes. For Switzerland and Norway delivery it is FREE on orders of £100.00 or more excluding taxes. For the rest of the world we have a standard fee*.

*All shipping costs are subject to terms and conditions. Any orders of 3 kilogram in weight (box measure weight) is subject to additional fees.

We are not responsible for return postage costs other than for incorrect order processing or faulty items. Faulty items can be returned free of charge by contacting our customer service team.

 

Is KASHKA a secured website?

Yes. All the information transmitted is secured using the official Internet protocols. KASHKA does not store Credit / Debit card information, they are saved on our financial provider’s secured server – security certificate 256-Bit SSL same encryption used by Banks.

What is your confidentiality policy?

You can use the KASHKA website without giving out any personal information. However, when you create an account on KASHKA.co.uk, we will collect the necessary information relative to the invoicing and shipping of your order. Furthermore you may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.

KASHKA website will only share your personal information when it is necessary for the processing of your order: bank, courier partner etc. KASHKA will use this information when it is necessary to identify you and will only communicate your information when it is legally necessary to do so, following a complaint for example.

How can I contact Customer services?

You can contact our customer service at sales@kashka.co.uk or by phone in the UK at +44 (0) 7881958583 Monday to Friday (except bank UK holidays), between 10.00 am and 6.00 pm (UK time).

Do you offer a personalised engraving service?

Whatever it is you want to say, we think that leaving your mark on a piece of jewellery can be one of the most special and personal touches.

We can help through our expert hand engraving service. Engraved by hand in London, we currently offer this service on all items where the hand engraving option is available.

Our expert hand engraving team can engrave in the following languages:

English, Arabic, Farsi, Chinese and Japanese and can also engrave pictorial images at additional charges. Please contact our sales team on shop@kashka.co.uk to discuss these options.

The cost to have your item engraved is £20 per item for letters and numbers- up to 6 characters of alphanumeric options or combinations. If you require more, charges will start at £40. Please contact our sales team on shop@kashka.co.uk to discuss these options.

This chart shows some popular styles for engraving. Options numbered 1-5 are recommended for inscriptions. The monograms (3-letter groupings) can be engraved on presentation boxes, medallions, and other jewellry. Keep in mind, all these examples can be customised to your specifications upon request.

engravings

Engraving will add up to an additional 10 days to your order delivery date.

Please make sure that you enter your message correctly as engraved items cannot be returned or refunded.

Do you have a necklace size guide?

CHILDREN & WOMEN’S STANDARD NECKLACE SIZES GUIDELINES

10”- NECKLACE

Infant size for new born children

12” NECKLACE

Standard baby size

14″ NECKLACE

Fits most women like a choker, and a good size for a child aged 2-7 years

16″ NECKLACE

Falls perfectly around the base of the neck like a collar. On a petite woman it will sit on collarbone while for plus size women it might feel more like a choker.

18″ NECKLACE

A common choice for women that will fall just below the throat at the collarbone. This length is popular for adding pendants which will hang over a closed neck.

20″ NECKLACE

Will fall a few inches below the collarbone and allow a little more breathing room. Perfect for a low, plunging neckline or if you want to wear it over a turtleneck.

22″ NECKLACE

Falls at or above a low neckline.

24″ NECKLACE

Falls below any neckline.

36″ NECKLACE

Common with pearl strands and will hang below the bosom. They can be worn as a single strand or you can double them for an 18 inch necklace.

necklace-lengths

Do you have a ring size guide?

RING SIZE GUIDE

Our chart below shows the full range of available ring sizes for the most popular adult sizes and converts them from British letter sizes to European and American number sizes. At KASHKA we use the American numerical system and usually have 5,6,7 and 8 in stock.

Or take a look at our chart below for measuring rings using a diameter guide. Measure with a ruler the internal dimensions of an existing ring to find your ring size. For any in-between measurements, always go up a size.

ring-sizes

Do you have a gift service?

KASHKA is the perfect place to buy someone a present. It is very easy to do, just enter the person’s address as the delivery address. If you wish, you can add a personalised message, which will be attached to the package, carefully processed with our  high standard, which we pride ourselves on.

Silver Sources

We work predominantly in 100% sterling silver, from a range of sources; 

Fairmined Silver, Eco silver and Recycled sterling silver. 

We work primarily with Fairmined Silver whenever we can ( subject to the supplies available in the trade), and so therefore it makes up roughly 70% of our designs. The Fairmined silver pieces will always have the Fairmined logo hallmarked on to the jewellery. Where we have to use eco-silver or recycled silver, they will bear the relevant brandmarks. Regardless, we are very passionate about ethical jewellery activism and any collection and bespoke commission has full transparency when it comes to the materials we use. 

ROSE QUARTZ

Facts:
Quartz is an important mineral on earth and makes up one of the most popular gemstone groups in the world of coloured stones. The name ‘quartz’ is thought to be derived from the German word ‘quarz’, which likely originated from the Slavic and Polish words meaning ‘hard’. The name is descriptive in regard to quartz being the definitive mineral that measures 7 on the Mohs scale of hardness.

There are many different varieties of quartz; ‘Rose’ quartz gets it name from the pinkish tinge and ranges in Strong pink to pale pink but with a cloudy or milky appearance. Rose quartz is colored by chemical traces of titanium, iron or manganese.
It is usually found in Brazil, India, Madagascar, Mozambique, Namibia, Sri Lanka and the U.S.A.

Symbolism:
Rose quartz is often called the “Love Stone.” It’s energetic hallmark is that of unconditional love that opens the heart chakra.
It carries a soft feminine energy of compassion and peace, tenderness and healing, nourishment and comfort.
Its loving energies teach us to apply this love to ourselves and everything around us and this is why we have chosen rose quartz as our trademark stone. All necklaces and bracelets are finished with our KASHKA signature drop-set rose quartz.

FINISHES & EFFECTS

Here at KASHKA we wanted to celebrate the versatility of silver and what we can do with the material. We have tried to do this with using different finishes on the products. Some pieces may appear to look the same on the website but we have indicated that they are available in two different finishes, for instance High polish and Satin Polish.

High Polish

Polish finished rings are the most common finish on rings and jewellery.  This type of finish is very shiny and reflective.  You should be able to clearly see your reflection in the piece.  For those who like their jewellery to be noticed, this finish is an excellent option.

Satin Polish

Satin finished rings are smooth to the touch like polished finish rings.  However, you will not be able to see your reflection on the surface of the ring.  It is kind of like a mirror that is fogged up.  For example, a bathroom mirror after you take a shower.  This type of finish is best for those who like the smoothness of a polished finish piece, but do not want the shininess of that finish.

Brushed Finish

A brushed finish is similar to a satin finish.  Both, the satin finish and the brush finish are not shiny.  The difference is that a brushed finish has a texture to it.  It looks as if the texture was made with a wire brush.  You can see tiny brush-like marks on the finish, hence the name brushed finish.  This type of finish is very popular with people who work with their hands a lot, because it is not shiny and if the material does gets scratched, it will not show up easily on the jewellery’s surface as it’s part of it’s aesthetic.

Hammered Finish

This type of finish is quite popular with men who prefer a non-shiny finish and want something unique.  The texture of this finish is a dimpled look, that looks like a hammer was used to pound each dimple on the surface of the ring, thus the name of this finish.  This finish is usually two finishes in one.  First, it is hammered, then a satin finish is applied to the hammered finish so it will not be reflective.

Oxidised

An oxidised effect is created by accelerating the natural tarnish that appears on silver over time. It is possible to create lots of colours with this technique but generally oxidised silver is dark grey and can then be lightly brushed to pick out the details on a piece of jewellery.

Wire brushed finish

One of our newest kinds of finishes that we offer is the beautiful wire brush finish. This finish is similar to brushed, but with deeper more noticeable brush marks. This finish resembles fine hairs in a way and offers those that like smooth rings without a polished finish.